Roseville Times

Pathways Group Operations and Quality Manager, Diana Gautier

Dear Residents and Friends

With the release of the Royal Commission Interim Report, we would like to reassure all our residents and families that we are very passionate about delivering the very best care and are always humbled that you entrust us to look after you or your loved ones and we take our role very seriously. Our values are focused on respect for the individual, whether it be a resident, their family, carer or member of our care service team. You can rest assured that we are committed to quality for those in our care, along with the support of our dedicated staff.

Our focus is on doing what is best for our resident at every interaction and we have robust systems and processes in place to monitor the care provided to enable our residents to age with dignity and purpose. It is vital that we recognise the commitment that older Australians made in ensuring we all have the life that we now enjoy. We believe it is important that we respect the sacrifices they have made and embrace the rich tapestry that their life stories hold.

Following the introduction of the new aged care quality standards in July 2019, Pathways Residences embraced this opportunity to align our care and services to ensure a consistent approach in the delivery of our services that are structured around best practice.

It is essential that the wider aged care sector has the right framework in place to ensure as an industry we can adequately respond to the complex care and health needs of our ageing population. We have many innovative and exciting projects that we will be implementing in 2020, including improving our methods of collecting feedback from surveys, quality and compliance software, engaging with our local schools and community providers to implement Intergenerational Projects with the residents.

Pathways Residences believes in and embraces person centred care values. We are passionate about providing a nurturing and caring environment in which the recognition of individuality, personal interest, independence and peace of mind are paramount to all that we do. It is our belief that the health of our residents, their wellness and enjoyment of the highest quality life attainable, is guaranteed through our pursuit of excellence and steadfast commitment to providing outstanding care.

The Interim Report is a major step forward and we back the Royal Commission 100 per cent as a once-in-a-lifetime chance for change. If you ever have any concerns about your care or the care of your loved ones, please make an appointment to see the Facility Executive Manager and be assured that it will be taken seriously and addressed with the upmost professionalism.

Kind Regards

Diana Gautier
Group Operations and Quality Manager

Ashely House Executive Manager, Janine Bullock

Hello everyone, I would like to introduce myself. My name is Janine Bullock and I am the new Executive Manager of Ashley House. At the time of writing this piece I had only been in the job for 3 days. So far it has been delightful. Meeting you all both resident and staff has been a delight.

My history I’ll keep short. I have been working in Aged Care for 20 years. I am a Registered Nurse. and most of my nursing has been in Management. I have 5 wonderful children who are well and truly grown and living their own lives and 3 gorgeous grandchildren with oldest 8 years old.

I have had the opportunity to meet many of you on Monday in the staff morning tea and a number of residents during your afternoon tea held same day. It was on Tuesday that a storm raced through the suburbs of Roseville and Killara leaving a path of destruction behind with a number of tress raised to the ground. With this devastation came a number of electricity lines down. This brought about a blackout that left over 40 thousand homes without electricity including our beautiful Ashley House. Let me reassure you every one of you were and are in safe hands. All staff rostered have worked tirelessly ensuring you are clean, comfortable and well fed. It’s now approximately 36 hours since we lost power and hoping that power will be restored soon.

I have had a number of positive feedback from residents stating how yummy the food has been Yesterday Barry Pathways Head Chef cooked up Lasagne for lunch and Pork Meatballs in delicious sauce and vegetables for tea. We also had Anni bring in her little single gas plate so we could boil water for tea and coffee. The afternoon and night staff have also worked tirelessly attending to you all. Not easy when visibility is poor again due to no lighting. I do also thankyou Residents for your patience. And hoping all this will be over soon.

Finally I thank you for your warm welcome and I’m looking forward to working alongside all of you.

May I also wish all of you a most pleasant, warm and Happy Christmas.

Janine Bullock
Executive Manager

– Staff Profile –

1. Tell us about yourself – where are you from and what are some previous positions you have held?

I was born in Puerto Triunfo, which is a small town in Colombia. I have been working in aged care for over 7 years and have previously been a housekeeping coordinator.

2. What do you love about working in aged care?

I love the people and being able to serve the older community.

3. What are some of your professional goals?

I would like to be a coordinator and mentor, to help others to learn my role properly and professionally.

4. What inspires you in your role at Pathways?

The staff inspire me. I love the way they look after the residents.

– Resident Poetry –

My Dog Named Tim
A poem by Moira Clynes

I had a little dog and his name was Tim
I threw him in the bath to see if he could swim
He drank all the water and ate all the soap
Then I took him to the doctor but he said NO HOPE.

A poem by Thea Raftos

Flying high as the sun beyond the clouds
Warmth and growth for everyone
The secret is to be attuned
But detached from the crowds.

Don’t allow yourself to lose yourself
This is where your strength lies
Do not look at life or live through others eyes
Trust yourself and find peace and inner strength.


The last 6 months have been filled with fun and festive celebrations. We like to acknowledge and celebrate various cultures within Ashley House, including both staff and residents. Over the months we have enjoyed different foods and learning and exploring different cultures. In July we celebrated NAIDOC (National Aborigines and Islanders Day Observance Committee), September; Father’s Day, October; Octoberfest and Halloween, November; Melbourne Cup and Remembrance Day, and International Day each month.

In August the residents attended the Goldner String Quartet in Chatswood. All the residents enjoyed the music (and yummy morning tea). We would like to continue to attend concerts within the community and our next concert will be in February.

It is important for the residents to maintain a connection with the community. We receive lots of visitors throughout the year from schools, Church groups and musical volunteers. Students visit us to chat and help with activities to complete their community services programs. We have had students from Roseville College, Sydney Grammar school and St Aloysius College. We also had 80 students from Roseville pubic join us over three days to participate in our new intergeneration program. Over the three day, students partnered up with the residents and did activities such as cooking class, making Christmas cards and mini Olympics. There was lots of laughter and fun had by young and old.


Happy Birthday

We would like to wish a very Happy Birthday to all those who are celebrating a birthday in the coming months, have a fantastic day!

Resident and family meeting

Upstairs dining room 2pm:
Thursday 9th Jan | Friday 6th
Mar Wed 6th May | Tues 7th July
Mon 7th Sept | Thurs 5th Nov

Thank You

Upstairs dining room 2pm:

Thank you to Josie’s daughter, Sam and her work colleagues for purchasing special Christmas presents for the resident.

Thank you to Rotary Club in Chatswood for donating Christmas present to the residents.

From our Executive Chef, Barry Rogers

With the introduction of our new Pathways Residences menu this summer, the Chefs decided it would be a great idea to incorporate some of their traditional dishes for our Residents to enjoy.

One of their favourites is Nepalese Goat Curry which they are really looking forward to presenting.

This was trialled with a focus group of our Residents and all commented on how delicious it tasted.


2kg Diced goat meat on the bone

3 large red onion diced

100gr fresh ginger grated

100gr garlic sliced thinly

2 large tomato diced

Coriander root diced fine

1 x tblspn turmeric

2 x tblsp coriander powder

2 x tblspn cumin powder

1 x tblspn garramasala

2 x tblspn mustard oil

Fresh Coriander leaves for garnish


1. Saute onion, garlic, ginger and spices in oil till fragrant.

2. Add goat meat and brown.

3. Add diced tomato.

4. Add desired stock till meat is covered.

5. Place lid on pot and simmer gently for 1.5hrs.

6. Check goat for tenderness and serve with rice, yoghurt and coriander leaves.