Norfolk Times


At Cronulla Pines, we welcome and value your feedback. We encourage suggestions and ideas so that we may continuously improve our care and services.

For your convenience, a suggestion box is located at the entrance to the facility for your comments. Or please complete our compliments, suggestions, complaints or feedback “green form” which is located at reception and at all nurse’s stations.

Also, regular resident and relative meetings are scheduled to provide a forum for open and objective communication and discussion. Notice of upcoming Relatives and Representatives meetings is provided in our Newsletter and Residents meetings in our monthly Activity Calendar.

We are committed to resolving any concerns / complaints in a timely and respectful manner. Our “Open Disclosure” policy refers to the process of open communication with residents and their families following an adverse event. We value openness and timeliness of communication and provide information about what happened, in a sincere and honest manner at all times.

All complaints will be addressed by management and discussed with all relevant staff. The outcome will be relayed to the family and /or resident in person or by email. If a satisfactory resolution of the concern cannot be reached with Management, you may seek assistance in resolving the dispute or complaint from an independent advocacy service such as:

Seniors Rights Service – phone 1800 424 079.

OPAN – Older Persons Advocacy Networkphone

These services provide free, independent and confidential advocacy support and information that is available to you for assistance regarding
your rights and responsibilities, help in raising your issues and to provide support during the complaints process.

The My Aged Care information line provides basic assistance with queries about all matters related to the provision of residential or aged care services. Phone: 1800 200 422

The Aged Care Quality and Safety Commission receives complaints about aged care services under the Act. Free-call 1800-951-822.

Cronulla Pines strives to provide high quality care within a framework of continuous quality improvements by constantly assessing, reviewing and improving our performance in the delivery of care and services to our residents.

We invite you to not hesitate to fill in one of our “Green Forms”, as all input is valued and viewed as an opportunity for ongoing improvement.


Café Trading Hours

Our café hours have changed:
MON – FRI: 9.30am – 4pm
(last coffee served at 3.45pm)
SAT – SUN: 10.30am – 4.30pm
Please check notice at café for
public holiday closures.


All residents clothing must be labelled. If using our labelling service, please place clothing in a bag and deliver to either reception or the RN on the floor to ensure the clothes are not misplaced. If you are doing your own labelling, please make sure it is clear and legible on your

Fire Safety Awareness

Due to concerns and questions that had be raised by Relatives about what to do in an emergency we had a guest speaker from our Fire Training program Hot Fire come and chat to both the Residents and the Relatives. Paul explained the safety measures placed within the design of the building, as well as the Residents and staff role if there was an emergency.

Case Conferences

Family are welcome to make an appointment with reception to meet with the Care Manager/Care Co-ordinator to discuss care issues. We however, greatly respect and value our Residents capacity to understand and make their own informed care decisions and choices. The Care Manager/Co-ordinator will often have these meetings with the Residents out of respect and to maintain their dignity.

Elfriede “Effie” Johnson

Resident Profile

1. Tell us about yourself – where were you born, go to school and what are some of your life achievements?

I was born and lived in Germany when I was younger, and attended public school there. My greatest life achievements was working as a nurse and a bookkeeper.

2. Where did you live before moving into Pathways?

I grew up in Germany before I moved to Australia. I lived in Cronulla for the last couple of years before I moved into Pathways.

3. What do you enjoy most about living at Pathways?

I mostly enjoy not having to wash my clothes or the dishes, I don’t have to cook or do the gardening. I don’t have to work and the best thing is I can pretty much do whatever I want.

4. What specific activities do you enjoy participating in?

Bingo is my favourite activity. However, I enjoy exercising and participating in Zumba classes.

5. What surprises you the most about living in aged care?

I was surprised when I was given my own room, as I am not a great sharer. I am surprised of how good the food is and the staff are always very nice and caring of me.


We held our second annual Film and Food Festival in June with the theme of 1950’s America! During the week Poodle skirts, Elvis the Pelvis, Soda Shoppe and Rock ‘n’ Roll took control of the facility. A different 50’s movie was screened in the cinema every day during the week including; “Cat on a Hot Tin Roof ”, “Grease”, “Guys and Dolls”, “West Side Story” and “Jail House Rock”. Delicious food themed events were also held each day with; candy tastings, a soda shoppe themed lunch, retro cooking classes, a rockabilly bar takeover and a pop up dessert diner in the cafe.


The boys received a bit of special treatment in honour of Father’s Day this year. With the footy playing in the background and a beer in hand, the men all enjoyed a mouth-watering lunch in the cinema. Menu items included; cheesy chorizo folded pizzas, homemade prawn cutlets, lamb shanks in red wine sauce and US style BBQ pork ribs. All claimed they were stuffed full by the end and left very happy!


Teamwork makes the dream work, or so they say. This is something we hold very dear at Cronulla Pines amongst our staff. To acknowledge the bond amongst the staff we asked them “What does friendship mean to you?” The most common response was “love and family”.


We have begun a new initiative with a lovely local day care group called Jolly Tots. Every week (alternating between the Links and Pines), a group of mums and bubs will come into the facility and participate in a day care class while the Residents watch on and are encouraged to get as involved as they would like with the kids. Intergenerational interaction between older people and preschool aged children has shown to have significant benefits for socialisation and wellbeing in the elderly as well as having positive benefits for the children both short term and long term.


You’ll see her coming from a mile away with her fluro pink hair and a trolley full of birds. Kris’ Feathered Friends visited in August to do a “photo shoot” with our Residents. With a bird perched on their shoulders and a tiara crowning their heads, the Residents were all grinning from ear to ear for the rest of the day. Kris will be returning in November to perform her bird show.


Happy third birthday Cronulla Pines! To celebrate the wonderful, busy, fun and eventful three years here we hosted a Tiki Bar Birthday Party for all of the Residents. Tropical vibes flowed over the course of the afternoon with enchanting fruity cocktails on offer and some tasty nibbles. A raucous verse of Happy Birthday was sung while our very first resident cut the birthday cake.

Calendar of special dates, activities & events
October-December 2019

Wednesday 2
Oktoberfest Festivities

Tuesday 15
Sing Australia Choir

Thursday 31
Halloween Revelries


Tuesday 5
Melbourne Cup Party

Tuesday 12
Kris’ Feathered Friends Bird Show

Monday 18
Relatives and Representatives Meeting

Tuesday 26
Kane Tominaga Singer


Tuesday 10
Dr. Paul Leventhal Musical Appreciation

Wednesday 18
Residents Christmas Party

Please note that the days and dates listed above may be subject to change.